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Posted
I don't know how you guys work in customer service. In my experience, these customers are the perfect storm of anger and stupidity

 

I'm actually surprised at how rarely I get an angry customer, and when I do get an angry one I'm usually able to help them out and make their day. Most of the people I speak to are professionals (engineers, electricians, etc.) and I help them with technical issues.

 

Working a call center for something like cell phone bills or products that people use at home would be awful I would think.

 

I did DSL tech support about 12 years ago for Qwest, and it was pretty horsefeathers. Especially since we had a "we don't troubleshoot home networks" policy...and the metrics we were evaluated on were calls taken and short call durations...not on actually resolving customer issues.

 

Yikes! Those metrics suck.

 

We have three metrics in order of their priority:

1. Did you eventually solve the customer's issue?

2. How many hours per day are you talking or available or entering notes after a call?

3. Did you solve the customer's issue on the first call?

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Posted

Maybe just don't ever go to St Louis for anything...

 

 

Police are investigating after a woman attending a St. Louis Cardinals baseball game at Busch Stadium was struck by a stray bullet.
Posted
Maybe just don't ever go to St Louis for anything...

 

 

Police are investigating after a woman attending a St. Louis Cardinals baseball game at Busch Stadium was struck by a stray bullet.

 

Turns out someone apparently fired it from outside the park into the air and the bullet fell and hit her on the way down. Yeehaw.

Old-Timey Member
Posted
Maybe just don't ever go to St Louis for anything...

 

 

Police are investigating after a woman attending a St. Louis Cardinals baseball game at Busch Stadium was struck by a stray bullet.

 

Turns out someone apparently fired it from outside the park into the air and the bullet fell and hit her on the way down. Yeehaw.

 

As idiotic as shooting a gun into the sky already is, I can't even imagine how stupid you'd have to be to do it near a mass gathering of potentially 40k+ people. Jesus. I don't know how likely a bullet coming back down is to kill someone after air resistance and stuff gets a hold of it, but still.

Old-Timey Member
Posted
Maybe just don't ever go to St Louis for anything...

 

 

 

Turns out someone apparently fired it from outside the park into the air and the bullet fell and hit her on the way down. Yeehaw.

 

As idiotic as shooting a gun into the sky already is, I can't even imagine how stupid you'd have to be to do it near a mass gathering of potentially 40k+ people. Jesus. I don't know how likely a bullet coming back down is to kill someone after air resistance and stuff gets a hold of it, but still.

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Posted
Maybe just don't ever go to St Louis for anything...

 

 

 

Turns out someone apparently fired it from outside the park into the air and the bullet fell and hit her on the way down. Yeehaw.

 

As idiotic as shooting a gun into the sky already is, I can't even imagine how stupid you'd have to be to do it near a mass gathering of potentially 40k+ people. Jesus. I don't know how likely a bullet coming back down is to kill someone after air resistance and stuff gets a hold of it, but still.

 

It was apparently fired about a half mile (and across the highway) from the stadium.

Posted
Fowler and Piscotty both left the game tonight with injuries. Piscotty did something to his hamstring running to 1B and Dexter hurt his shoulder diving for a ball
Posted
It worked for Jose Fernandez. Sort of.

It's a lot easier to probably scout and judge a pitcher is ready from the low levels than it is a hitter. If a pitchers stuff is good, it's good and is probably easier to scout/figure out if it can play at the ML level quicker than moving a hitter up at such a young age/low level.

Posted
It worked for Jose Fernandez. Sort of.

It's a lot easier to probably scout and judge a pitcher is ready from the low levels than it is a hitter. If a pitchers stuff is good, it's good and is probably easier to scout/figure out if it can play at the ML level quicker than moving a hitter up at such a young age/low level.

 

Also their arms are ticking time bombs so if they're anywhere near ready, you might as well get whatever innings you can out of them in the big leagues.

Posted
It worked for Jose Fernandez. Sort of.

It's a lot easier to probably scout and judge a pitcher is ready from the low levels than it is a hitter. If a pitchers stuff is good, it's good and is probably easier to scout/figure out if it can play at the ML level quicker than moving a hitter up at such a young age/low level.

 

Also their arms are ticking time bombs so if they're anywhere near ready, you might as well get whatever innings you can out of them in the big leagues.

 

Isn't there a counter-argument that pushing a top pitching prospect too fast could be detrimental since those innings in the big leagues could be so stressful? I mean I'm all for pushing talented pitching prospects when they're ready, but I don't agree with how the Marlins handled and promoted J. Fernandez. I mean it did work out, but I don't think that's the right approach for most pitching prospects.

 

PS -- I really, really like how the Dodgers are handling J. Urias and limiting his innings/workload (even if it is costing them in the standings right now).

Posted

It's a lot easier to probably scout and judge a pitcher is ready from the low levels than it is a hitter. If a pitchers stuff is good, it's good and is probably easier to scout/figure out if it can play at the ML level quicker than moving a hitter up at such a young age/low level.

 

Also their arms are ticking time bombs so if they're anywhere near ready, you might as well get whatever innings you can out of them in the big leagues.

 

Isn't there a counter-argument that pushing a top pitching prospect too fast could be detrimental since those innings in the big leagues could be so stressful? I mean I'm all for pushing talented pitching prospects when they're ready, but I don't agree with how the Marlins handled and promoted J. Fernandez. I mean it did work out, but I don't think that's the right approach for most pitching prospects.

 

PS -- I really, really like how the Dodgers are handling J. Urias and limiting his innings/workload (even if it is costing them in the standings right now).

 

The Dodgers have had to bring along Urias slower because he logged so few innings in the minors. Plus, he made his big league debut in a playoff race, was pushed past the number of innings the Dodgers ideally wanted him to throw in his rookie season, so he had a stressful big league debut too. All that said, he made it to the majors at a younger age than Fernandez.

 

And let me add, when Fernandez made the Marlins opening day roster, I thought they were nuts. I came around on this one.

Posted

It's a lot easier to probably scout and judge a pitcher is ready from the low levels than it is a hitter. If a pitchers stuff is good, it's good and is probably easier to scout/figure out if it can play at the ML level quicker than moving a hitter up at such a young age/low level.

 

Also their arms are ticking time bombs so if they're anywhere near ready, you might as well get whatever innings you can out of them in the big leagues.

 

Isn't there a counter-argument that pushing a top pitching prospect too fast could be detrimental since those innings in the big leagues could be so stressful? I mean I'm all for pushing talented pitching prospects when they're ready, but I don't agree with how the Marlins handled and promoted J. Fernandez. I mean it did work out, but I don't think that's the right approach for most pitching prospects.

 

PS -- I really, really like how the Dodgers are handling J. Urias and limiting his innings/workload (even if it is costing them in the standings right now).

I mean yeah you don't when to push a guy when he's not ready, whatever ready may mean (which can be a lot of things with pitchers). But if a guy has stuff capable of being in the majors I'm all for getting him to the majors as soon as possible because all pitchers have a shelf life/limited bullets. I'm not saying (don't think Raisin is either) just call a guy up and treat him like every other pitcher, you have to be cognizant about bringing him along. But you can groom a guy and be careful with him at the major league level too and still get useful innings out of him.

 

I agree that with how Urias is being handled is pretty good and is a good example of what I think Raisin and I were talking about, he's a young guy who was pushed aggressively and is majors league capable so they are making sure to get bullets out of him now but also aren't just running him into the ground. The Cardinals have been pretty good at this too with starting guys in the bullpen early on then transition them to the rotation (Wainwright and Martinez being the biggest successes out of this) but even being careful like that has had blow ups, Wacha has been hurt on and off, Rosenthal could never make the switch (health being part of it) and now Reyes already blew out. So they were even careful and had blow ups but still got some use out of the arms before they hit their issues.

Posted
If I can put on my contrarian hat, from my view I think Urias is being handled pretty poorly. There's handling pitchers carefully, and there's also eroding the utility of a pitcher by being too risk averse. Taking 6 years to get a guy north of 150 IP is the FUD approach to player development. If I wanted to be really cynical, I might also suggest that Urias gets monitored so heavily because he's not actually all that good a pitcher and his numbers both in MLB and MiLB are inflated by never facing a hitter 3 times in a game.
Posted
If I can put on my contrarian hat, from my view I think Urias is being handled pretty poorly. There's handling pitchers carefully, and there's also eroding the utility of a pitcher by being too risk averse. Taking 6 years to get a guy north of 150 IP is the FUD approach to player development. If I wanted to be really cynical, I might also suggest that Urias gets monitored so heavily because he's not actually all that good a pitcher and his numbers both in MLB and MiLB are inflated by never facing a hitter 3 times in a game.

Yeah, I'd say that the best way to handle things is somewhere between those extremes.

  • 2 weeks later...
Posted

The last 24 hours for the Cardinals:

 

- Oh blows a save, and they lose 6-5 at home to the Giants

- Robert chooses the White Sox over the Cards who made a similar $$ offer

- Adams finally gets traded/given away 9 months after it's clear he doesn't fit on the roster

- Martinez goes 9 IP, 0 R, 2 H, 1 BB and a no-decision because the Cards don't score either and lose 3-1 in 13 innings, their 4th straight loss

Posted
The last 24 hours for the Cardinals:

 

- Oh blows a save, and they lose 6-5 at home to the Giants

- Robert chooses the White Sox over the Cards who made a similar $$ offer

- Adams finally gets traded/given away 9 months after it's clear he doesn't fit on the roster

- Martinez goes 9 IP, 0 R, 2 H, 1 BB and a no-decision because the Cards don't score either and lose 3-1 in 13 innings, their 4th straight loss

 

At least none of their players died.

 

Also, in the 3-1 loss, Matt Carpenter was thrown out at third base to lead off the 9th while trying to stretch a double into a triple. It was incredibly hilarious.

Posted
Also, in the 3-1 loss, Matt Carpenter was thrown out at third base to lead off the 9th while trying to stretch a double into a triple. It was incredibly hilarious.

 

Ah. So THAT'S why it's called the "Cardinal Sin" of baseball

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