I had their TIVO DVR, which was easy to operate. Unfortunately it recently went bad. I have their DVR protection plan so they replaced it at no cost, but the replacement is their own DVR (they no longer offer the TIVO DVR), and I don't like the new one at all. Frequent recording errors (such as starting early and ending late), harder to operate the programming guide (you can't go directly to a specific day), much harder to set up a season pass (oops, I mean series link), and other complaints.