having taught some of these students, I can say they definitely have a grand sense of "grade entitlement". They expect A's, and if they don't get one, they expect you (the prof) to provide them an avenue to change the grade to an A. If you don't give them that avenue (re-doing the work, extra credit, etc.) they throw a colossal fit. There is nothing in your statement that separates NW students from University of Memphis students. I can pretty much guarantee you that the two groups aren't in the same tax bracket most of the time.