For those interested in Charter, see below. This is an e-mail chain I've had with an actual human at Charter's actual headquarters here in St. Louis. He sent me an e-mail this morning saying that Charter would indeed have MLB-EI starting this week. I'll believe it when I see it on my own TV, but this time I'm actually optimistic. :D I will send you more information as I get it… Doug Kappauff TAC Supervisor Office: 636-207-5140 EXT: 33140 Cell: 314-393-2101 Nextel: 46*11139 Email: Doug.Kappauff@chartercom.com -------------------------------------------------------------------------------- From: Kappauff, Doug Sent: Saturday, May 05, 2007 10:38 AM To: Kappauff, Doug; cmoore@ArmstrongTeasdale.com Subject: RE: cmoore@ArmstrongTeasdale.com We got it!!! I got an email late last night that an agreement was reached. It will be a day or two before codes can be adding to our system… The details I got were minimal as the finer points will be worked out Monday. But I wanted to come in this morning and get you the details since you’ve been waiting! Doug Kappauff Charter Communications -------------------------------------------------------------------------------- From: Kappauff, Doug Sent: Friday, April 27, 2007 5:31 PM To: 'cmoore@ArmstrongTeasdale.com' Subject: RE: cmoore@ArmstrongTeasdale.com Hi Craig, Thanks for taking the time to write to us regarding your concern. Regarding the MLB package Charter is actually still in negotiations with MLB. As this was not the only request regarding this issue – I have had my ear to the negotiations pretty closely all week to get updates. We are expecting a definitive answer regarding the results of the negotiation early this coming week. I am going to keep your information, and I will email you directly as soon as I get the results and when we can start adding it to accounts again. If you have questions please don’t hesitate to contact me direct at doug.kappauff@chartercom.com or 636-207-5140. Either way I will follow up with you this week. Thanks, Doug Kappauff Charter Communications -------------------------------------------------------------------------------- From: Craig Moore [mailto:cmoore@ArmstrongTeasdale.com] Sent: Friday, April 27, 2007 3:56 PM To: Charter Communications Subject: Charter Service Mr. Trippe, I just read the 4-20-07 article in the Post Dispatch regarding Charter's customer service issues and I must say, I found it quite timely. As an avid baseball fan I've in the past been a subscriber to the MLB-Extra Innings package that Charter has provided through its OnDemand service. I was quite disheartened this off season to hear that DirecTV was negotiating to make that package a DirecTV exclusive and was elated to hear when that turned out not to be the case and that it would indeed be made available to cable customers…that's when my displeasure with Charter began. For well over a month now I've been lied to, strung along, hung up on, and generally abused by Charter customer "service" representatives. Having been told "yes we will have it", "No we won't" "Yes, we've already got it, go order it on your remote", "the deal is done were just working out the billing it will be available tomorrow or the next day" and "Sir, I don't know what you're talking about, I'm in (Insert SanPaulo Brazil, The Philippians, several other foreign countries), I've found getting a straight answer from Charter more difficult that digesting the federal tax code. At this point I’m beyond frustrated, we're almost a month into the season and I’m looking for someone at Charter to give me just ONE reason why I shouldn’t switch to DirecTV. Could you PLEASE give me a straight answer on the status of this package, if you'll get it, or even some just plain honesty and admission that Charter is refusing to go the extra mile to provide this service to its customers, the run around has been going on for too long. I appreciate your willingness to put your contact info in the paper, that shows some courage considering the number of disgruntled Charter customers out there. Please see what you can do to make some of us happy…an answer on this front (and while your at it, access to the NFL Network too) would go a long way to keeping this customer. Craig G. Moore ArmstrongTeasdale LLP One Metropolitan Square, Suite 2600 St. Louis, Missouri 63102-2740 Tel: 314-259-4723 Fax: 314-552-4814