Correct. You wouldn't use the regular phone numbers, as you'd never get through on those, but rather their national automated line. Here's the thread I made last year. I'll make a few changes. The key is that you call in 20 minutes or so before noon and figure out a way to keep the menus repeating so you don't get disconnected. You'll end up not having the easy access to the games with a quick menu, so you'd have to actually speak the name and date of the event. It's their "Kelly" automated system. It takes longer, but it's by far your best bet. And as I said before, if it says there are no more tickets for the event you selected, you can try again in the matter of 5 seconds. I've done that for a minute or two and ended up with the seats and quantity that I wanted. And that's 15-20 minutes AFTER tickets went on sale. I've gotten 4 tickets to 2 games each of the last three years through the automated line. When you try through Ticketmaster.com, even if you get your request in right away, you'll most likely come up empty.