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  • Attendance Isn't What It Used to Be at Wrigley Field, Because Tom Ricketts Wants It That Way


    Matt Trueblood

    There are good vibes all over Cubdom right now. In particular, the players can be heard praising the fans at Wrigley Field after every fresh new victory. Alas, there's a bit of tension between perception and reality, there.

    Image courtesy of © David Banks-USA TODAY Sports

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    Firstly, let's be clear: I don't wish to question or impugn the authenticity or enthusiasm of anyone who has attended Cubs games at Wrigley Field recently. The crowds have been lively, and the team has given them ample opportunities to stand, roar, and sing. They've done it with all the gusto the playoff race demands of them. The fans are doing their jobs.

    That said, we need to reconcile the lacuna that exists between the encomiums lavished on the fans by announcers, players, coaches, and each other, and the pesky number at the bottom of every box score. Here are the official attendance figures for the Cubs' last five home games--last week's series against the Brewers, and the first two games of their current set with the Giants:

    • Monday, Aug. 28: 35,097
    • Tuesday, Aug. 29: 33,294
    • Wednesday, Aug. 30: 31,769
    • Monday, Sep. 4: 39,452
    • Tuesday, Sep. 5: 28,684

    Those are highly respectable numbers, compared to how most teams draw for weekday contests just before and after most students' school terms begin. Obviously, the penultimate one is much inflated by the fact that it was Labor Day, but it's still a great number, and the others are fine.

    Compare them, though, to a very similar set of contests in 2007:

    • Tuesday, Aug. 28: 40,884
    • Wednesday, Aug. 29: 40,512
    • Thursday, Aug. 30: 40,790
    • Monday, Sep. 3: 41,070
    • Tuesday, Sep. 4: 37,834

    That was a weeknight series against the Brewers, and the first two of a set starting Labor Day against the Dodgers. Obviously, that year, that meant the team's chief rival in the division, and then a big, well-traveled West Coast fan base coming in on a holiday. It's as close to apples-to-apples as such comparisons can be, although the apples aren't exactly the same variety. 

    The attendance drop is huge, and it's not a lie. It's not fake. The crowds recently at Wrigley have been plenty enthusiastic, and the new lights there certainly bring them into clearer focus for both players and cameras than they were in the past, but it's an irrefutable fact that they are also markedly smaller. (For what it's worth, by my less scientific reckoning, they're also less loud, despite the many players who have talked about how loud they are. I suspect the ambient ballpark noise, including much louder stadium sound over improved speakers, is being baked into that discussion in a way that doesn't really reflect fan engagement.)

    Over the decade and a half between this season and that one, the Ricketts family has bought the team, and they have massively overhauled the fan experience at Wrigley Field, to the detriment of all but the richest and most powerful. That's by design. The attendance figures are lower, not because fans are less excited about the team, but because the owners have consciously remade their park to let fewer of them in, and to ensure that whoever does get in has already paid so much that they'll gladly fork over the exorbitant secondary costs associated with the experience. 

    Were the 2007 Cubs, fresh off a winter spending spree and with a new manager at the helm, a bit better-marketed than this year's team? Sure. Are Cubs fans now, inevitably, a bit less hungry for a champion (and thus less deliriously devoted to a team with some chance of becoming one)? Yes. Still, I don't think the fact that there are fewer fans in the stands reflects those realities, or that it mirrors broader trends in baseball's overall attendance or in America's economy. I don't think there's a whole lot more to this story than the bleakest and most infuriating facts: The owners of this team want the ballpark experience to be reserved for those who will pay an astronomical sum for it.

    They've succeeded in crafting the most profitable version of a good team, at the expense of the version that would be the most fun or best serve the community of which a good team should be such a delightful part. They stand to gain handsomely, though, by continuing to sell the fans on the idea that Wrigley is every bit the communal experience between players and fans that it has ever been, so count on continuing to hear the crowds trumpeted on Marquee as mind-blowing and special.

    I don't want to bicker about whether the players are imagining things when they say the atmosphere at Clark and Addison is electric. I think many of them, having only been in professional baseball since about 2015 or later, simply don't have a frame of reference for what big baseball crowds used to look like. The Ricketts' model is not their own. Most of the league is doing this. Few owners care to invite or encourage a broad swath of their fan base into their parks anymore. Having made all of their expenditures back before the first click of a turnstile (thanks to real estate investments, TV rights deals, and the appreciation of their franchise), they don't court in-person fan experiences as a way to build their brand and engender generational loyalty. They just maximize the supply-and-demand equation in their own favor.

    Thus, there are vanishingly few places and few occasions where a large crowd that looks like the community of which it is ostensibly a part can really gather--and most of the time, even when they do, it's at a modern park that ensures a certain remove from the players. It's great that Justin Steele and Nico Hoerner find Wrigley Field to be a thrilling place to play in 2023. I think Carlos Zambrano and Ryan Theriot would find it a bit less exhilarating.

    You can choose whether to believe that Wrigley Field's renovations under its new stewards have diminished it or not. You can choose whether to believe that the fans who regularly attend are, in some measure, fundamentally changed, because they're selected and cultivated differently. I wish to cleave only to the assertion that Wrigley Field is as it is--whatever it is--solely because the Ricketts family wants it that way. In some measure, that has always been the privilege of team owners. Now, though, it feels much more like their place, and less like a place the fans have made and defined for themselves.

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    I think this phenomenon is mostly a macro trend.  The 2007 Cubs averaged 40,153 and were 6th in attendance.  To compare to a more recent emergent season, the 2015 Cubs averaged 36,540 and were....6th in attendance.  This year is a step below that at 34,373 and 9th, but this team had less pre-season excitement and looked dead in the water as late as mid-July so I think there's other potential explanations.  If next year's team is competitive most of the way through the year and they're still struggling to break a 35k average, that I'd put more on the Wrigley/Ricketts-specific component.

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    I hate the added "entertainment" that came with the left field video board. The speakers are obnoxiously loud, to the point that it can be difficult to hear what is being said on the video board. The content itself just does not appeal to me. I enjoyed Wrigley as one of the few places where you could escape all of the "fan experience entertainment" and just enjoy the baseball experience. That part of Wrigley will unfortunately never return. I will always love our home, but bringing it up to the modern fan experience has taken a lot away from the Wrigley experience. 

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    I mentioned it in another thread, but you alluded to it with your supply and demand comment - sports businesses view it as something of a failure when they sell out now, because to them it means they didn't charge enough for tickets. That's really all it comes down to. Whenever there's one of these 'why don't more people go to games' articles, regardless of sport, I want to scream 'THE TICKETS ARE TOO DAMN EXPENSIVE', because that's really the only reason.

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    3 minutes ago, Transmogrified Tiger said:

    I think this phenomenon is mostly a macro trend.  The 2007 Cubs averaged 40,153 and were 6th in attendance.  To compare to a more recent emergent season, the 2015 Cubs averaged 36,540 and were....6th in attendance.  This year is a step below that at 34,373 and 9th, but this team had less pre-season excitement and looked dead in the water as late as mid-July so I think there's other potential explanations.  If next year's team is competitive most of the way through the year and they're still struggling to break a 35k average, that I'd put more on the Wrigley/Ricketts-specific component.

    Totally agree, it's cool to crap on the Ricketts - so one is usually safe in doing so and no one looks below the surface at arguments that blame them for anything.  As you point well, attendance in different eras is a relative stat and in comparison to the rest of baseball it's not that much of an outlier as was presented. 

    I live in another state and I assure you I'm definitely NOT among the "richest of the rich", but I attended 3 series at Wrigley this year and loved every minute of every visit.  My gameday experience has not been diminished.  Some of the Rickett additions I like, some I don't like at all but those have not scarred me to the point where it affects my enjoyment even in the slightest. 

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    33 minutes ago, CubUgly said:

    Totally agree, it's cool to crap on the Ricketts - so one is usually safe in doing so and no one looks below the surface at arguments that blame them for anything.  As you point well, attendance in different eras is a relative stat and in comparison to the rest of baseball it's not that much of an outlier as was presented. 

    I live in another state and I assure you I'm definitely NOT among the "richest of the rich", but I attended 3 series at Wrigley this year and loved every minute of every visit.  My gameday experience has not been diminished.  Some of the Rickett additions I like, some I don't like at all but those have not scarred me to the point where it affects my enjoyment even in the slightest. 

    from 6 to 9 out of 30 is a big drop-off. The Ricketts are not bad owners in the sense that they have invested in the Cubs and Wrigley, they are extracting every dollar out of it. They are bad owners because they are bad humans.

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    38 minutes ago, Andy said:

    I mentioned it in another thread, but you alluded to it with your supply and demand comment - sports businesses view it as something of a failure when they sell out now, because to them it means they didn't charge enough for tickets. That's really all it comes down to. Whenever there's one of these 'why don't more people go to games' articles, regardless of sport, I want to scream 'THE TICKETS ARE TOO DAMN EXPENSIVE', because that's really the only reason.

    Yep. It’s also why most renovations you see lately shrink the capacity of the park. They want to artificially constrict supply, and they’d rather create 500 high-value, high-priced seats than leave 1,000 (or even 1,500 or 2,000!) more traditional seats. The Guardians have decreased the capacity of What Used to Be The Jake by like 5,000 over the last several years.

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    53 minutes ago, Transmogrified Tiger said:

    I think this phenomenon is mostly a macro trend.  The 2007 Cubs averaged 40,153 and were 6th in attendance.  To compare to a more recent emergent season, the 2015 Cubs averaged 36,540 and were....6th in attendance.  This year is a step below that at 34,373 and 9th, but this team had less pre-season excitement and looked dead in the water as late as mid-July so I think there's other potential explanations.  If next year's team is competitive most of the way through the year and they're still struggling to break a 35k average, that I'd put more on the Wrigley/Ricketts-specific component.

    As I said in the piece, though, it’s that very macro trend that I want to decry, and to highlight for others to better notice. Owners are intentionally setting higher prices and shrinking the capacity of their parks with the aim of *lowering* attendance but increasing revenue. The Rickettses are just the latest to wade deeper into those waters.

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    2 minutes ago, Matt Trueblood said:

    As I said in the piece, though, it’s that very macro trend that I want to decry, and to highlight for others to better notice. Owners are intentionally setting higher prices and shrinking the capacity of their parks with the aim of *lowering* attendance but increasing revenue. The Rickettses are just the latest to wade deeper into those waters.

    For sure, I don't mean to imply ownership has their hands tied into doing so or anything like that.  Just that they don't seem to represent a deviation from the new norm at this point.

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    18 minutes ago, CubinNY said:

    from 6 to 9 out of 30 is a big drop-off. The Ricketts are not bad owners in the sense that they have invested in the Cubs and Wrigley, they are extracting every dollar out of it. They are bad owners because they are bad humans.

    Again it's all relative, I'd have to dig into the 6 to 9 you just can't look at it in a vacuum and say it's a big drop, which is what was done IMHO in the original article,

    As for the Ricketts i have enough issues of my own to correct before I tee off on anyone as a human being.   I'll leave that to the rest of you. 

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    It's wild to me that the math works out for them.  Obviously the suites and all inclusive seats are going to do that for them, but more butts in seats means more beer and hot dogs sold.  I have to think another 3-5,000 people in the building would be buying more than enough concessions on top of their tickets to result in higher revenues than more expensive seats do.

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    2 minutes ago, CubUgly said:

    Again it's all relative, I'd have to dig into the 6 to 9 you just can't look at it in a vacuum and say it's a big drop, which is what was done IMHO in the original article,

    As for the Ricketts i have enough issues of my own to correct before I tee off on anyone as a human being.   I'll leave that to the rest of you. 

    Nah, they're actively ****** people doing harm to the least of us and they've given us plenty to tee off on them for.  It's why I haven't been to Wrigley in at least 5 years.  I refuse to give them any of my money.

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    2 minutes ago, mul21 said:

    Nah, they're actively ****** people doing harm to the least of us and they've given us plenty to tee off on them for.  It's why I haven't been to Wrigley in at least 5 years.  I refuse to give them any of my money.

    Touche - I won't judge you.  I'm still gonna go though. 

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    12 minutes ago, mul21 said:

    It's wild to me that the math works out for them.  Obviously the suites and all inclusive seats are going to do that for them, but more butts in seats means more beer and hot dogs sold.  I have to think another 3-5,000 people in the building would be buying more than enough concessions on top of their tickets to result in higher revenues than more expensive seats do.

    even at $20 dollars a beer, that's a lot to make up from $35 dollar to $200+ tickets.

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    On 9/6/2023 at 12:06 PM, Y2J said:

    I hate the added "entertainment" that came with the left field video board. The speakers are obnoxiously loud, to the point that it can be difficult to hear what is being said on the video board. The content itself just does not appeal to me. I enjoyed Wrigley as one of the few places where you could escape all of the "fan experience entertainment" and just enjoy the baseball experience. That part of Wrigley will unfortunately never return. I will always love our home, but bringing it up to the modern fan experience has taken a lot away from the Wrigley experience. 

    I wouldn't go quite that far, but I do agree with a few of those points:

    • The speakers can be blaringly loud.  It depends a lot on where you are sitting with respect to the speaker positions, but I have one directly above my seats and it occasionally becomes very distracting and drowns out any attempt at conversation.
    • I wish the video board would be utilized more often for replays, as that is where I find the most benefit.
    • I do miss the traditional organ music and would much prefer that over the personalized player walk-up songs (most of which have zero appeal to me), but I also completely understand that the world has moved on and the walk-up music is never going away.

    With that said, I think the game experience is largely the same as it has always been.  You might have to put up with a few more advertisements and you might have to go to the concession stand instead of waiting for a hot dog or peanut vendor to walk by, but the cumulative changes that have been made are relatively minor in the grand scheme of things.

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    2 hours ago, Irrelevant Dude said:

    I wouldn't go quite that far, but I do agree with a few of those points:

    • The speakers can be blaringly loud.  It depends a lot on where you are sitting with respect to the speaker positions, but I have one directly above my seats and it occasionally becomes very distracting and drowns out any attempt at conversation.
    • I wish the video board would be utilized more often for replays, as that is where I find the most benefit.
    • I do miss the traditional organ music and would much prefer that over the personalized player walk-up songs (most of which have zero appeal to me), but I also completely understand that the world has moved on and the walk-up music is never going away.

    With that said, I think the game experience is largely the same as it has always been.  You might have to put up with a few more advertisements and you might have to go to the concession stand instead of waiting for a hot dog or peanut vendor to walk by, but the cumulative changes that have been made are relatively minor in the grand scheme of things.

    One thing that I really miss is Gary Pressy behind the organ. There are some signature rally tunes that went with Gary that were as unique to Wrigley as the ivy itself. After hearing them all of my life, not hearing them anymore has been weird, to say the least. 

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    The organ is so much better than the overly loud canned rock music.

    Are they piping in crowd noise too?

    Only @25K at the game last night.

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