I believe that not only can they give up to 4 times the value of your ticket or a max of $1,300, but they have to give you that, right? They can give you less. But if nobody takes it, they are legally bound to give you that much. So they auction the vouchers off, trying to find the first sucker who will take them up on the offer, before they get up to that max, which they would then be forced to give. Yeah, I think so, which is why it's such shady bull horsefeathers they try to lowball people, acting like they're doing a favor offering $400. Yep. Corporations in a nutshell. "OK, so we have to do this... unless we could be completely greedy and make everyone miserable just to pinch pennies."