I read it in law school, so I actually do remember some of the facts. And I just looked it up again. I never suggested she wasn't burned badly, but the suit was ridiculous. Lots of companies served coffee at high temperatures and it's sort of ridiculous to think that spilling coffee isn't going to burn you. As I recall, this wasn't her first McD's coffee, so she sort of knew what she was getting but put the really hot coffee between her old and presumably not terribly stable knees anyway. The people at McDs who refused her initial request probably got fired b/c even though I think it was the right legal decision, it was a bad business decision (even if they would have "won" the suit, the cost would be more than $20k and the bad publicity only adds to the cost). I don't know, maybe I'm just naive but it seems like there's a difference between serving coffee that's satisfyingly hot for most customers and so hot that if spilled on someone it requires skin grafts. I just think it's ridiculous that it's become the poster child for frivolous lawsuits where people are suing for millions of dollars when she sued a company for $20k to cover around $11k in medical costs.