Yes. They said that their decision was final due to extensive re-selling on the account. I'm contemplating my options at this point. Part of me says to walk away, but another part of me says they may be in violation of the law. It turns out that Illinois is actually not very friendly toward restricting the resale of tickets as long as it's done through a reputable business like Stubhub. See: See 815 ILCS 414: "Any term or condition of the original sale of a ticket to any theater, circus, baseball park, or place of public entertainment or amusement where tickets of admission are sold that purports to limit the terms or conditions of resale of the ticket (including but not limited to the resale price of the ticket) is unenforceable, null, and void..."