I think Maddon is a more strategic manager than tactical one. He thinks on a series to series basis rather than an at bat to at bat basis. He’s more interested in making sure guys get rest or at bats, stay refreshed and focused, have opportunities to succeed when first called up, and so on. “Soft people skills” as stated upthread. It’s one or the reasons he’s so much better at being a regular season manager than a playoff manager when each individual at bat carries so much more meaning. I think most charitably, he’s trying to remind everyone that the players are humans and not robots. You can’t just dump a bunch of data in them and expect things to work out. I think least charitably, he’s that guy from Office Space trying to answer, “What exactly would you say you do do here?” “I’m a [expletive] people person!”